Terms of Service

1. Agreement to Terms

By accessing or using Zippli ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Zippli LLC, a Pennsylvania limited liability company ("Zippli," "we," "our," or "us").

2. Description of Service

Zippli is a software-as-a-service (SaaS) platform that provides AI-powered lead follow-up automation for real estate agents, including automated SMS messaging, email sequences, appointment booking, and lead management tools.

We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice to subscribers.

3. Eligibility

You must be at least 18 years of age to use Zippli. By using the Service, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.

Zippli is intended for licensed real estate professionals operating legally in their jurisdiction. You represent that your use of the Service complies with all applicable laws and regulations in your area.

4. Account Registration

To use Zippli you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Keep your password secure and not share it with others
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to terminate accounts that contain false or misleading information.

5. Subscription and Payment

Zippli is offered on a subscription basis. By subscribing you agree to pay the applicable fees for your chosen plan.

• Billing: Subscriptions are billed monthly in advance. Your payment method will be charged on the same day each month.
• Price changes: We may change subscription prices with 30 days notice. Founding member pricing is locked for the duration of continuous active subscription.
• Failed payments: If payment fails, your account may be suspended until payment is resolved.
• Refunds: We offer a 30-day money-back guarantee for new subscribers who have not booked at least 3 appointments using the Service. Outside of this guarantee, all sales are final.
• Taxes: You are responsible for any applicable taxes on your subscription.

6. SMS Messaging Compliance

Zippli sends automated SMS messages on your behalf to your leads. By using the SMS features of Zippli, you agree to:

• Only send messages to contacts who have provided explicit consent to receive SMS communications
• Comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal, state, and local laws governing SMS marketing
• Include required opt-out language (STOP to unsubscribe) in all messages
• Honor opt-out requests immediately and permanently
• Not use Zippli to send spam, unsolicited messages, or messages to purchased lists
• Maintain records of opt-in consent for all contacts in your database

Consent Not Required for Purchase: Consent to receive automated SMS marketing messages is not a condition of purchasing or subscribing to the Zippli service.

Message and Data Rates: Standard message and data rates may apply to SMS messages sent and received through the Zippli platform. Message frequency varies based on lead activity and configured workflow settings. Recipients may receive up to 7 automated messages over a 7-day nurture sequence. Zippli is not responsible for any charges imposed by a recipient's mobile carrier or service provider in connection with messages sent through the platform.

Carrier Liability Disclaimer: Zippli LLC is not affiliated with, endorsed by, or liable for the actions of any mobile carrier, telecommunications provider, or wireless network operator. Carriers reserve the right to filter, block, or delay messages at their discretion. Zippli does not guarantee message delivery and is not responsible for any failure to deliver messages due to carrier filtering, network issues, invalid phone numbers, or any other factor outside of Zippli's direct control.

No Sharing of SMS Opt-In Data: SMS opt-in data collected through the Zippli platform — including mobile phone numbers and consent records — will not be shared with, sold to, or transferred to any third party for marketing or promotional purposes. This restriction applies absolutely and without exception.

You are solely responsible for ensuring your use of Zippli's SMS features complies with all applicable laws. Zippli is not liable for any legal claims arising from your improper use of SMS messaging.

7. Acceptable Use

You agree not to use Zippli to:

• Violate any applicable law, regulation, or third-party rights
• Send spam, unsolicited messages, or messages to contacts who have not opted in
• Harass, threaten, or harm any individual
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to Zippli's systems or other user accounts
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell or sublicense access to the Service without our written permission
• Use the Service in any way that could damage, disable, or impair our infrastructure

We reserve the right to suspend or terminate accounts that violate these terms without refund.

8. Intellectual Property

Zippli and its original content, features, and functionality are owned by Zippli LLC and are protected by United States and international intellectual property laws.

You retain ownership of all data you import into Zippli, including your lead contacts and communication history. By using the Service, you grant Zippli a limited license to process and store this data solely for the purpose of providing the Service to you.

You may not use Zippli's name, logo, or branding without our written permission.

9. Cancellation

You may cancel your Zippli subscription at any time through your account settings or by contacting us at [email protected].

Upon cancellation your account will remain active until the end of your current billing period. After that, access to the Service will be terminated and your data will be deleted within 90 days in accordance with our Privacy Policy.

We reserve the right to terminate your account at any time for violation of these Terms, with or without notice.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not guarantee any specific results from the use of the Service, including lead conversion rates, appointment bookings, or commission income.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZIPPLI LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST COMMISSIONS, LOST LEADS, OR LOSS OF DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

Our total liability to you for any claims arising from these Terms or the Service shall not exceed the amount you paid to Zippli in the three months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Zippli LLC and its officers, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from your use of the Service, violation of these Terms, or violation of any third-party rights including TCPA claims arising from your SMS messaging activities.

13. Third-Party Services

Zippli integrates with third-party services including GoHighLevel, Stripe, Zillow, Facebook, and Google. Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the availability, accuracy, or practices of any third-party service.

14. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If resolution cannot be reached, disputes shall be submitted to binding arbitration in Chester County, Pennsylvania, under the rules of the American Arbitration Association.

You waive any right to participate in a class-action lawsuit or class-wide arbitration against Zippli.

15. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must cancel your subscription before the effective date of the changes.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zippli LLC regarding the Service and supersede all prior agreements and understandings.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.