Terms of Service

1. Agreement to Terms

By accessing or using Zippli ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Zippli LLC, a Pennsylvania limited liability company ("Zippli," "we," "our," or "us").

2. Description of Service

Zippli is a software-as-a-service (SaaS) platform that provides automated lead follow-up for real estate agents. When a lead inquiry is delivered to your Zippli alias email address, Zippli automatically sends a personalized email reply to that lead on your behalf within approximately 60 seconds.

Zippli currently provides email-based automation only. The Service does not include SMS messaging, outbound calling, or database management features at this time.

We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice to subscribers.

3. Eligibility

You must be at least 18 years of age to use Zippli. By using the Service, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.

Zippli is intended for licensed real estate professionals operating legally in their jurisdiction. You represent that your use of the Service complies with all applicable laws and regulations in your area.

4. Account Registration

To use Zippli you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Keep your login credentials secure and not share them with others
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to terminate accounts that contain false or misleading information.

5. Subscription and Payment

Zippli is offered on a subscription basis. By subscribing you agree to pay the applicable fees for your chosen plan.

• Billing: Subscriptions are billed monthly in advance. Your payment method will be charged on the same day each month.
• Price changes: We may change subscription prices with 30 days notice. Founding member pricing is locked for the duration of your continuous active subscription.
• Failed payments: If payment fails, your account may be suspended until payment is resolved.
• Refunds: Zippli offers a service guarantee limited to verified system failures. A refund may be requested if all of the following conditions are met: (1) a lead inquiry was delivered to your Zippli alias email address, (2) the lead did not receive an automated reply from Zippli within a reasonable time window, and (3) the failure was caused by a malfunction in Zippli's automation system rather than incorrect alias setup, third-party platform issues, or leads delivered to an address other than your assigned alias. To request a refund under this guarantee, contact us at [email protected] within 7 days of the reported failure with the relevant lead email and timestamp. All other sales are final. Zippli does not offer refunds for leads that received automated replies but did not convert, schedule appointments, or result in commissions.
• Taxes: You are responsible for any applicable taxes on your subscription.

6. Email Automation and CAN-SPAM Compliance

Zippli sends automated email replies on your behalf to leads who have inquired about your real estate services. By using Zippli, you agree to:

• Only activate Zippli for leads who have submitted a genuine inbound inquiry through a real estate platform (such as Zillow or Realtor.com) or directly contacted you requesting property information
• Comply with the CAN-SPAM Act and all applicable federal, state, and local laws governing commercial email communications
• Not use Zippli to send unsolicited emails or messages to purchased, rented, or scraped contact lists
• Honor unsubscribe or opt-out requests from leads promptly

How Opt-In Works: Every lead who receives an automated reply from Zippli has initiated contact by submitting an inquiry form, responding to a property listing, or directly contacting the agent to request information about real estate. The automated reply is a direct response to that inbound inquiry and constitutes a transactional communication.

Opt-Out: Recipients can opt out of further automated messages at any time by replying to any Zippli-sent email requesting no further contact. Zippli will not continue sending automated messages to contacts who have opted out.

No Sharing of Email Data: Email addresses and contact information collected through Zippli will not be shared with, sold to, or transferred to any third party for marketing or promotional purposes. This restriction applies absolutely and without exception.

You are solely responsible for ensuring your use of Zippli's email automation complies with all applicable laws. Zippli is not liable for any legal claims arising from your improper use of the Service.

7. Acceptable Use

You agree not to use Zippli to:

• Violate any applicable law, regulation, or third-party rights
• Send unsolicited emails or messages to contacts who have not made an inbound inquiry
• Harass, threaten, or harm any individual
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to Zippli's systems or other user accounts
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell or sublicense access to the Service without our written permission
• Use the Service in any way that could damage, disable, or impair our infrastructure

We reserve the right to suspend or terminate accounts that violate these terms without refund.

8. Intellectual Property

Zippli and its original content, features, and functionality are owned by Zippli LLC and are protected by United States and international intellectual property laws.

You retain ownership of all data you import into Zippli, including your lead contacts and communication history. By using the Service, you grant Zippli a limited license to process and store this data solely for the purpose of providing the Service to you.

You may not use Zippli's name, logo, or branding without our written permission.

9. Cancellation

You may cancel your Zippli subscription at any time by contacting us at [email protected].

Upon cancellation your account will remain active until the end of your current billing period. After that, access to the Service will be terminated and your data will be deleted within 90 days in accordance with our Privacy Policy.

We reserve the right to terminate your account at any time for violation of these Terms, with or without notice.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not guarantee any specific results from the use of the Service, including lead response rates, appointment bookings, or commission income. Response time of approximately 60 seconds is a target, not a guarantee, and may vary based on system load, third-party service availability, and other factors outside our direct control.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZIPPLI LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST COMMISSIONS, LOST LEADS, OR LOSS OF DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

Our total liability to you for any claims arising from these Terms or the Service shall not exceed the amount you paid to Zippli in the three months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Zippli LLC and its officers, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from your use of the Service, violation of these Terms, violation of any third-party rights, or any claims arising from email communications sent through the Service on your behalf.

13. Third-Party Services

Zippli integrates with third-party services including GoHighLevel, Stripe, Postmark, OpenAI, Zillow, and Google. Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the availability, accuracy, or practices of any third-party service.

14. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If resolution cannot be reached, disputes shall be submitted to binding arbitration in Chester County, Pennsylvania, under the rules of the American Arbitration Association.

You waive any right to participate in a class-action lawsuit or class-wide arbitration against Zippli.

15. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must cancel your subscription before the effective date of the changes.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zippli LLC regarding the Service and supersede all prior agreements and understandings.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.